Cancellation, Return and Refund Policy
When and how can I cancel an order?
Before your purchases have been prepared for dispatch, we can cancel an item. To change an Item/Order you have to cancel the existing order and place new order. Once the order is shipped it cannot be cancelled; but you can then refuse it at the time of delivery.
If you wish to cancel an order once it has been placed you can do so., provided the product has not been dispatched from our warehouse.
Follow the simple steps below to cancel order
Login to my account’ >My order >Cancel order
Once the cancellation has been processed, the money will be refunded to the same account used to make the payment, within 5 business days.
Do you exchange or replace items?
Yes, we offer both exchange and return options. You can exchange or return items within 5 days of receiving your order. To get started, please visit the 'My Orders' section on our website.
I need to return an item, how do I arrange for a pick-up?
You could initiate a return for your order / item by going into My Account and click on returns, within 5 days of order delivered. For further information please call Customer Care No. 9354957437 or 9811701894 on, 10 AM to 6 PM, Monday to Saturday or write us by e mail sales.anantaaccessories@gmail.com or WhatsApp 9354957437 or 9811701894.
You can return either complete order or some items from the same order.
In case you are shipping the product yourself, please pack product properly and paste/write address: SMTC Life Styles Pvt. Limited, 127 Udyog Vihar Phase IV Gurgaon 122016 Haryana. Please mention your return ID number on the packet.
You can return either complete order or some items from the same order.
In case you are shipping the product yourself, please pack product properly and paste/write address: SMTC Life Styles Pvt. Limited, 127 Udyog Vihar Phase IV Gurgaon 122016 Haryana. Please mention your return ID number on the packet.
Please make sure you seal the packet completely before handing over to courier partner.
We follow 5 days No questions asked return policy. You can return the product within 5 days of delivery.
What is the Return pickup process?
Once you click on return on your account, we will initiate the process for a pickup. We request our logistic partners to arrange a pickup from your doorstep. They would contact you and get the item picked up. Please make sure the product is unused with tags on.
Please have the product packed as it was received by you for a “Home pick-up”, where a designated agent will collect the product from your delivery address and ensure the unused product is returned within 3 days of initiating the request.
You may contact Customer Care No. 9811701894 on, 10 AM to 6 PM, Monday to Saturday or write us by e mail sales.anantaaccessories@gmail.com or WhatsApp 9354957437 or 9811701894.
When are returns & exchanges not possible?
When the below mentioned points are not fulfilled, returns are not possible.
- Return/Exchange needs to initiate within 3-4 day of delivery of product to you.
- The product is used and tags removed.
- Returns from special zone areas.
- Free Gifts cannot be returned or exchanged.
Refunds
The amount will be refunded post product pickup and quality check by our team. The amount will be refunded in source account.
For Credit card/ debit card/ Net banking payments, it may take up to 5 business days for the refund of amount to reflect in your account.